Classic Southern Africa 2019

ISRAEL: +972 2 992 9801

USA: +1 646 240 4118

EUROPE: +44 207 048 6168

FRANCE: +331 749 00756

AUSTRALIA: +613 8573 0915

SOUTH AFRICA: +2783 377 1908

Established in 1977, Eddie’s Kosher Travel is one of the most respected travel operators in the Jewish world. We are a full time, year-round hotel and Kosher tour operator, offering exciting Passover programs and the full range of Kosher Deluxe Cruises, Exotic Land Tours, African Adventure Safaris and European Summer Vacations to the discerning observant Jewish traveler in search of an enriching, unforgettable experience, world-class kosher cuisine, and unparalleled personal service.

For over three decades our name Eddie’s Kosher Travel has become synonymous with integrity, quality and professionalism.  We enjoy a premier reputation in the Kosher travel industry among many renowned Jewish organizations and agencies in Israel and abroad. Eddie’s Kosher Travel pioneering efforts has sparked an industry that has spread to hotels and resorts worldwide.

Over the years we have developed close relationships with our guests who have become friends as well as our clients. We evolved into a caring family, looking forward to seeing one another in different vacations around the world. 

As in the past, we will continue our efforts and hope to have the opportunity to serve you, our loyal friends and clients.

We are the natural choice!

  By requesting us to book and confirm your quotation in writing, you indicate your agreement to these terms and conditions. Once you have requested us to book in writing,via email, whatsapp, skype or any other form of written media, you become bound to these terms and conditions. These terms are set by our suppliers in Africa, and override any terms relating to our " Kosher Travellers"  terms. 

BY COMPLETING A BOOKING FORM  OR PAYING A DEPOSIT FOR YOUR TRIP, OR INSTRUCTING US VIA EMAIL OR WHATSAPP TO PROCEED WITH THE BOOKING, YOU INDICATE YOUR AGREEMENT TO THESE TERMS AND CONDITIONS BELOW IN FULL.

TERMS AND CONDITIONS 2022/2023

1. DEPOSIT POLICY AND BALANCE OF PAYMENT

 NB: IF WE SEE YOU HAVE NUMEROUS FLIGHT SECTORS THAT ARE ON CERTAIN HIGH DEMAND ROUTES, AND THERE IS A RISK OF A FLIGHT BECOMING FULLY BOOKED, WE MAY REQUIRE A 100% DEPOSIT ON YOUR FLIGHT TICKETS ONLY, AND A 50% DEPOSIT ON YOUR ACCOMMODATION.

{THIS IS ESPECIALLY IMPORTANT , WHEN YOU ARE FLYING ON THE ONLY FLIGHT OF THE DAY, BETWEEN A SAFARI AREA AND A MAJOR CITY. OFTEN THESE SEATS MUST BE BOOKED and PAID FOR IMMEDIATELY, AS IT’S A SMALLER PLANE, AND SEATS ARE LIMITED.  }

THIS 50% DEPOSIT IS REFUNDABLE, LESS A 15% ADMIN FEE OF TOTAL TRIP VALUE,  UP UNTIL 60 DAYS BEFORE TRAVEL.  

IN SIMPLE TERMS, AS A GUIDELINE,  YOU CAN EXPECT A 15% ADMIN FEE, UP UNTIL 60 DAYS BEFORE TRAVEL. THIS IS STILL SUBJECT TO THE HOTELS AND LODGES POLICIES THAT MAY OVERRIDE THIS.  THIS TIME FRAME GENERALLY GIVES YOU A GOOD IDEA IF ANY INTERNATIONAL TRAVEL IS GOING TO BE AFFECTED.

IF YOU DO CHOOSE TO CANCEL COMPLETELY,  WE PROVIDE YOU WITH A CREDIT VOUCHER, TO THE VALUE OF THE NON REFUNDABLE PORTIONS OF YOUR STAY.  

THIS VOUCHER IS TO BE USED AT THE SAME LOCATIONS BOOKED ON YOUR ORIGINAL TRIP , AND IT IS TRANSFERRABLE TO DIRECT FAMILY OR CLOSE FRIENDS, IF YOU ARE UNABLE TO MAKE IT.

THIS CREDIT VOUCHER IS VALID FOR FUTURE USAGE UP UNTIL 12 MONTHS OF ORIGINAL DATES OF TRAVEL.

PLEASE NOTE THIS DOES NOT APPLY TO FLIGHTS, BUT ONLY TO HOTELS AND SAFARI LODGES AND ROAD TRANSPORT. FLIGHT TICKETS ARE GENERALLY OFFERED FOR POSTPONEMENT ONLY, AND NOT TRANSFERRABLE TO ANOTHER NAME.

 AS A RULE, WE STRONGLY RECOMMEND POSTPONEMENT, VERSUS OUTRIGHT CANCELLATION, IF YOU ENTER DATES WITHIN THE 45 DAY WINDOW. CANCELLATION FEES NORMALLY START TO BECOME SUBSTANTIAL.

PLEASE NOTE: WITH POSTPONEMENT,  A SLIGHT INCREASE IS POSSIBLE, SIMPLY DUE TO AIRLINE TICKET INCREASES, FUEL COSTS, OR THE ANNUAL INFLATION RATE OF THE NATION/S YOU ARE TRAVELLING TO.

1. PAYMENT METHODS

PAYMENT IS DUE IN ZAR FOR TRIPS WITHIN SOUTH AFRICA AND NAMIBIA ONLY. ANY PRICES QUOTED IN YOUR CURRENCY ARE JUST FOR COMPARITIVE PURPOSES ONLY, AND DO NOT CONSTITUTE A LEGAL CONTRACTED PRICE. THE ZAR PRICE IS THE LEGAL TENDER PRICE AS PER THE INVOICE. 

PAYMENT IS DUE IN U$ DOLLARS FOR EAST AFRICAN ( KENYA, UGANDA, RWANDA, TANZANIA) OR ANY SADC COUNTRIES( BOTSWANA/ ZAMBIA/ ZIMBABWE/ MOZAMBIQUE) JOURNEYS.

UNLESS OTHERWISE STATED , PAYMENT IS VIA INTERNATIONAL BANK TRANSFER.

BY EXCEPTION, WE ACCEPT VISA AND MASTERCARD, AMEX AND ARE BOUND BY FIRST NATIONAL BANK OF SOUTH AFRICA’S SECURITY AND SAFETY LAWS WHEN IT COMES TO PROCESSING OF PAYMENT.

 THE VALUE OF THE TRIP MUST BE PAID FOR AS PER THE ZAR or U$ DOLLAR  VALUE OF THE INVOICE PROVIDED.

 EXCHANGE RATES ARE MERELY GUIDELINES FOR CLIENTS TO SEE THE COST IN THEIR OWN CURRENCY FOR COMPARISON, AND WE CANNOT BE HELD RESPONSIBLE FOR THE EXCHANGE RATE YOUR BANK USES WHEN CONVERTING INTO YOUR LOCAL CURRENCY.

OUR CREDIT CARD MACHINES ARE ZAR BASED, AND THUS IF YOU CHOSE TO PAY FOR A U$ DOLLAR TRIP IN ZAR, WE WILL CHARGE THE CARD WITH A QUOTED RATE FROM OUR BANK,  AND THESE PRICES ARE SET  TAKING VARIOUS FACTORS INTO CONSIDERATION INCLUDING:

 *OUR BANK QUOTED RATES OF EXCHANGE * CURRENT VOLATILITY OF THE CURRENCY IN QUESTION.

IF PAYING BY CREDIT CARD FOR U$ DOLLAR BASED COSTS, YOU CAN EXPECT A 2% HEDGING FEE TO BE CHARGED, TO PROTECT OURSELVES FROM INCURRING LOSSES, DUE TO EXCHANGE RATE VOLATILITY.   THIS CAN BE AVOIDED BY PAYING VIA INTERNATIONAL BANK TRANSFER.

 THESE PRICES EXCLUDE THE SERVICE FEES OR EXCHANGE RATE YOUR LOCAL BANK CHOOSES TO CHARGE AT THE TIME OF DEDUCTION.

2.EXCHANGE RATE FLUCTUATION

AT NO STAGE CAN WE GUARANTEE A RATE OF EXCHANGE OVER AN EXTENDED TIME FRAME, IF YOUR TRIP INVOLVES MULTIPLE CURRENCY COSTS FOR MORE THAN 24 HOURS. ANY MAJOR FLUCTUATIONS WILL BE ADJUSTED ON THE INVOICE ACCORDINGLY ESPECIALLY IF THE DEPOSIT AND BALANC EOF PAYMENT IS OVER A LONG PERIOD OF TIME. IE DEPOSIT PAID IN MARCH AND BALANCE IN AUGUST, AND DURING THIS PERIOD, EXCHANGE RATES HAVE CHANGED DRASTICALLY.

3. DELIVERY OF DOCUMENTS GUARANTEEING SERVICES

ONCE A DEPOSIT IS PAID , YOU WILL RECEIVE YOUR NECESSARY TRAVEL VOUCHERS WITHIN 2 WEEKS OF PAYMENT, GUARANTEEING YOUR TRIP WITH DETAILED INCLUSIONS AND EXCLUSIONS. THESE VOUCHERS ARE LEGALLY BINDING, SERVICE GUARANTEED DOCUMENTS IN ACCORDANCE WITH INTERNATIONAL TRAVEL STANDARDS SET OUT BY SATSA( SOUTHERN AFRICAN TOURISM SERVICES). THESE DOCUMENTS ARE NORMALLY SENT VIA PDF TO YOUR EMAIL OR DELIVERED BY HAND OR DHL COURIER SERVICES {IF REQUESTED} AT AN ADDITIONAL FEE.

IF YOU ARE A TRAVEL AGENT, WE WILL GLADLY SEND THESE DOCUMENTS IN WORD FORMAT, FOR YOU TO TRANSFER TO YOUR RESPECTIVE LETTERHEADS, IN ORDER TO FORWARD TO YOUR CUSTOMER.

      3.1 BOOKING FORM

DUE TO THE EXTREMELY IMPORTANT NATURE OF CORRECT SPELLING OF NAMES ON FLIGHT TICKETS, AS WELL AS SAFETY AND SECURITY REGULATIONS, NO BOOKINGS WILL BE PROCESSED UNLESS A COMPLETE BOOKING FORM AND COPIES OF PASSPORTS IS RECEIVED ON CONVERSION OF A QUOTE TO A BOOKING. PLEASE BE VERY CLEAR AND COMPREHENSIVE AROUND DIETARY REQUIREMENTS, KOSHER REQUIREMENTS,  SPECIAL MEDICAL NEEDS ETC. DO NOT ONLY RELAY THIS INFORMATION VERBALLY TO OUR CONSULTANTS.

ALL BOOKING FORMS MUST BE SENT TO THE TRAVEL CONSULTANT YOU ARE DEALING WITH DIRECTLY.

4. TRAVEL INSURANCES AND LEGAL DOCUMENTATION:

ALL PARTICIPANTS MUST TAKE OUT TRAVEL, MEDICAL, CANCELLATION AND CURTAILMENT INSURANCE THE MOMENT YOU CONFIRM A TRIP WITH US.

THE AGENT, OR ORGANISING COMMITTEE, OR PERSON TRAVELLING THEMSELVES, ARE RESPONSIBLE TO ARRANGE INTERNATIONAL FLIGHTS OUT OF AND RETURNING TO THEIR COUNTRIES OF ORIGIN, AS WELL AS ENSURING EACH TRAVELLER HAS THE NECESSARY VISA, HEALTH AND OTHER INTERNATONAL TRAVEL DOCUMENTATION IN PLACE PRIOR TO DEPARTURE. ANY OMISSIONS IN THIS REGARD, ARE NOT THE RESPONSIBILITY OF OUR COMPANY.

SOME LOCATIONS TO SECURE TRAVEL INSURANCE:

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Best Travel Insurance Companies of 2022 (investopedia.com)

ADMINISTRATION FEES: 

ALL DEPOSITS CARRY A 15%  NON- REFUNDABLE ADMINISTRATION FEE OF THE TOTAL TRIP COST.

WE CARRY BANK CHARGES, CREDIT CARD FEES,  ADMINISTRATION AND COMMUNICATION COSTS BASED ON TIME INVESTED IN A BOOKING,  THIS IS WHY WE APPLY THIS POLICY.

5. CANCELLATION POLICY APPLICABLE TO TOTAL TRIP COSTS * :

ANY BOOKINGS CANCELLED MORE THAN 60 DAYS BEFORE TRAVEL ARE SUBJECT TO 15% ADMIN FEE OF TOTAL TRIP COST.

{THE REST OF YOUR TRIP IS REFUNDABLE, WITH EXCEPTIONS OF :

 * FLIGHTS, WHICH ARE GENERALLY ONLY REBOOKABLE FOR POSTPONEMENT.

* A HANDFUL OF LODGES OR SERVICE PROVIDERS, WHO MAY EVEN OFFER A HIGHER REFUND, OR CREDIT VOUCHER, DEPENDANT ON THEIR COVID 19 ADJUSTED CANCELLATION AND REFUND POLICIES, WHICH ARE AVAILABLE ON REQUEST FROM US. }

ANY BOOKINGS CANCELLED LESS THAN 60 DAYS BUT MORE THAN 45 DAYS PRIOR TO DEPARTURE ARE SUBJECT TO A 50% CANCELLATION FEE.

ANY BOOKINGS CANCELLED LESS THAN 45 DAYS BUT MORE THAN 21 DAYS PRIOR TO DEPARTURE ARE NORMALLY SUBJECT TO A 75% CANCELLATION FEE.

CANCELLATIONS LESS THAN 21 DAYS IS SUBJECT TO A 100% CANCELLATION FEE.

DURING COVID, ITS IMPORTANT TO NOTE, WE TRY OUR BEST TO MITIGATE YOUR CANCELLATION FEE RISK ON A CASE BY CASE SCENARIO AND LEVERAGE OUR RELATIONSHIPS WITH THE SUPPLIERS, TO THE BEST OF OUR ABILITY. ( SEE POINT 10 BELOW )

*THIS EXCLUDES ALL AIRLINE TICKETS, WHICH ARE LISTED SEPARATELY UNDER POINT 8.

6. CANCELLATION POLICY EXCEPTIONS:

SOME SAFARI LODGES  AND SMALLER PRIVATE RESORTS CAN ENFORCE STRICTER NON REFUNDABLE DEPOSIT POLICIES THAN THE ABOVE POLICY. BUT AGAIN IN COVID 19 TIMES, WE SEE THIS IS BECOMING LESS COMMON PRACTICE, AS MOST SUPPLIERS WANT TO BE MORE CONSUMER FRIENDLY WHERE POSSIBLE.

PLEASE NOTE: SOME SAFARI LODGES, RESORTS OR BOUTIQUE HOTELS WITH A SMALL ROOM TOTAL,  ARE NOW ENFORCING 25% NON-REFUNDABLE DEPOSITS WITHIN 14 DAYS OF MAKING A BOOKING, AND THE BALANCE IS DUE 60 DAYS PRIOR TO ARRIVAL. MANY CANCELLATIONS LESS THAN 60 DAYS CARRY A 100% CANCELLATION FEE IN THIS LODGE CATEGORY.

THEREFORE THIS POLICY OVERRIDES OUR GENERAL STANDARD CANCELLATION POLICY IN POINT 5, ONLY WHEN A SPECIFIC LODGE OR GROUP OF LODGES APPLIES THIS  HIGHER PERCENTAGE OF CANCELLATION AND NON REFUNDABLE DEPOSITS .

Note: SPECIFIC SUPPLIER CANCELLATION POLICIES CAN BE REQUESTED FROM US WHEN MAKING A BOOKING.

7.FESTIVE OR PEAK SEASON BOOKINGS:  

PLEASE NOTE:  BETWEEN 5 DECEMBER – 10 JANUARY EVERY YEAR MOST HOTELS, RESORTS AND LODGES ENFORCE A STRICTER CANCELLATION POLICY THAN OUR STANDARD POLICIES STIPULATED IN POINT 5. THESE CAN BE OBTAINED ON REQUEST WHEN BOOKING OVER THIS PERIOD.

{ IN SOME INSTANCES, JULY/ AUGUST MAY ALSO HAVE PEAK SEASON POLICIES IN PLACE, PLEASE ENQUIRE WITH YOUR CONSULTANT IF YOU HAVE ANY QUESTIONS IN THIS REGARD}

8.AIRLINE TICKETS:

FLIGHT PRICES ARE ONLY GUARANTEED FOR 12 HOURS ON OUR SYSTEMS, AND ARE SUBJECT TO AVAILABILITY. THEY WILL BE REQUOTED IF YOU HAVE NOT PAID AS PER THE FLIGHT DEPOSIT DEADLINE.

MOST TICKETS ARE GENERALLY PARTIALLY REFUNDABLE, BUT ALWAYS CARRY AN AMENDMENT OR CANCELLATION FEE.REFUNDS ARE TREATED CASE BY CASE, DEPENDING ON THE FARE CLASS BOOKED, AND THE INDIVIDUAL AIRLINE POLICY.  IF BOOKED IN THE CHEAPEST CLASS THEY ARE NON REFUNDABLE. 

9. REFUND POLICY:

9.1 OUR REFUNDS ARE PROCESSED WITHIN THE CANCELLATION GUIDELINES LISTED ABOVE IN POINTS 4 – 8. REFUNDS ARE PROCESSED WITHIN 14 DAYS OF RECEIVING YOUR CANCELLATION EMAIL, WHICH MUST BE PUT IN WRITING TO YOUR TRAVEL CONSULTANT THAT YOU WERE DEALING WITH, AND SUPPORTED WITH NECESSARY DOCUMENTATION I.E. MEDICAL CERTIFICATES ETC.

REFUNDS ARE ONLY PAID OVER, ONCE WE HAVE RECEIVED THE FINANCES BACK FROM THE SUPPLIER

9.2 IF IN THE CASE OF A SERVICE DELIVERY FAILURE, PLEASE LODGE YOUR COMPLAINT IN WRITING TO YOUR TRAVEL CONSULTANT YOU WERE DEALING WITH, OR TO ADRIAN@BESTSAFARIAFRICA.COM    OR  CALL +27 21 976 0099 IF YOU WISH TO TALK TO A MANAGER BEFORE LODGING THE COMPLAINT IN WRITING.

9.3  ONCE WE RECEIVE A COMPLAINT REGARDING A SPECIFIC HOTEL OR SERVICE PROVIDER, WE WILL INVESTIGATE THE MATTER WITHIN 7 DAYS OF YOUR COMPLAINT, AND THEREAFTER ISSUE A REFUND INSTRUCTION AND REFUND FORM TO COMPLETE IF YOUR COMPLAINT WAS VERIFIED AND APPROVED BY OUR INVESTIGATION.  REFUNDS ARE PROCESSED USING THE SAME AVENUE / FORM OF PAYMENT THAT WAS USED WHEN CLIENT MADE PAYMENT TO US.

9.4 WE  OPERATE WITHIN THE LAWS OF THE CONSUMER PROTECTION ACT( ACT NR 68, 2008) OF SOUTH AFRICA, AND SHOULD A DISPUTE ARISE WITH A HOTEL OR SERVICE PROVIDER, WE WILL ACT WITHIN THE GUIDELINES OF THIS LAW APPLICABLE TO THE TOURISM INDUSTRY WITHIN SOUTH AFRICA.

HTTPS://WWW.SAICA.CO.ZA/PORTALS/0/TECHNICAL/LEGALANDGOVERNANCE/GON271CODEOFCONDUCTCGSO.PDF

WE WILL ALSO REFER TO SATSA’S CODE OF CONDUCT , BY WHICH WE ARE REQUIRED TO COMPLY:

HTTP://WWW.SATSA.COM/CODE-OF-CONDUCT/

IF YOU ARE OF THE OPINION WE ARE NOT COMPLYING WITH THIS CODE OF CONDUCT YOU ARE WELCOME TO LODGE A COMPLAINT WITH SATSA DIRECTLY. SATSA CONTACT DETAILS :
+27 (0) 86 12 72872; +27 (11) 886 9996.  EMAIL:    PA@SATSA.CO.ZA

10) CANCELLATION INSURANCE AND NEGOTIATING REDUCTIONS WITH MANAGEMENT:

BASED ON POINTS 5 – 9, WE REPEAT IT IS ADVISABLE TO TAKE OUT CANCELLATION INSURANCE, TO COMPLETE BOOKING FORMS PROPERLY AND TO BE AWARE THAT OUR TERMS AND CONDITIONS RELATE TO SERVICE PROVIDERS AND PRINCIPALS THAT WE USE UNDER GUIDANCE FROM SATSA CODE OF CONDUCT.

WE WILL  TRY AND NEGOTIATE THE REDUCTION OF THE CANCELLATION POLICIES, PER CASE, TO SERVE THE CUSTOMER, SHOULD THE NEED ARISE. THE FINAL DECISION LIES WITH THE HOTEL OR SERVICE PROVIDER’S MANAGEMENT TEAM, NOT US AS A TRAVEL AGENCY.  THEY WILL TAKE INTO ACCOUNT FACTORS SUCH AS RESELLING OF ROOMS, OR TIME OF YEAR, OR LOSS OF REVENUE.

THESE NEGOTIATIONS ARE MERELY AN OFFER TO MINIMIZE COSTS TO OUR CLIENTS, BUT UNDER NO CIRCUMSTANCES IS IT UP TO US AS A TRAVEL AGENCY WHAT THE FINAL DECISION WILL BE IF EXISTING CANCELLATION POLICIES FROM OUR SUPPLIERS WILL BE WAIVERED OR REDUCED. 

WE OPERATE WITHIN THE RULES OF LAW AND ETHICAL NORMS OF OUR NATION, AND CANNOT PUT UNDUE PRESSURE ON A SERVICE PROVIDER TO REFUND MORE THAN IS STIPULATED IN THEIR CANCELLATION POLICIES AND TERMS AND CONDITIONS.

11) PRIVACY POLICY:

11.1 ALL INFORMATION RECEIVED IN THE BOOKING FORM, ON PAYMENT FORMS, AND CORRESPONDENCE VIA EMAIL WILL BE TREATED WITH STRICTEST CONFIDENTIALITY.

11.2 NO UNSOLICITED EMAILS, SPAMMING OR USAGE OF THE CLIENTS INFORMATION OTHER THAN FOR THE PURPOSES OF DIRECT COMMUNICATION RELATING TO THE CLIENTS TRAVEL NEEDS, WILL BE ENTERED INTO. 

11.3 CLIENT’S INFORMATION WILL NOT BE SOLD, OR PASSED ONTO ANY THIRD PARTIES FOR USAGE IN DATABASE PROMOTIONAL ACTIVITIES OR MARKETING.

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